[email-download download_id=”9212” contact_form_id=”6”]
[su_spoiler title=”Contact Us” open=”no” style=”default” icon=”plus” anchor=”contact” class=””]
We will respond to every email within 24 hours, Monday to Friday, excluding holidays.
You can also call us on +2348183843227 from Monday to Friday from 8 am to 8 pm Nigerian Time, excluding holidays.
To receive assistance on a wholesale or press-related inquiry, please select the relevant topic from the drop-down menu in the contact form. For employment opportunities visit our Careers section.
For further clarification and enquiry, please fill out the dedicated contact form on the website.
Your comments are precious to us [/su_spoiler]
[su_spoiler title=”How to order” open=”no” style=”default” icon=”plus” anchor=”howtoorder class=””]
From the item page, select the desired color and size of the product
Add the product to your Shopping Bag. Once you have finished shopping, click the “Proceed to Checkout” button in your Shopping Bag
Enter your email and your shipping address
Select a shipping and payment method.
Check that the information you entered is correct and click “Purchase Now”
If you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorized. In this case, you will need to insert a one-time password.
You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.
[su_spoiler title=”Shopping” open=”no” style=”default” icon=”plus” anchor=”shopping” class=””]
To make purchases on www.maxivive.com you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers. [/su_spoiler]
[su_spoiler title=”Item search” open=”no” style=”default” icon=”plus” anchor=”itemsearch” class=””]
To easily browse our catalog, select a category from the navigation menu or browse our selections on the homepage.
To find something more specific, use our filters or the website search option. [/su_spoiler]
[su_spoiler title=”Shipping” open=”no” style=”default” icon=”plus” anchor=”shipping” class=””]
Our courier delivers from Monday to Friday during business hours and will make one delivery attempt to the shipping address indicated while placing the order.
Our warehouse is closed for National Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times. Shipping cost will be determined based on the weight and distance
[su_spoiler title=”Payment Methods” open=”no” style=”default” icon=”plus” anchor=”payment” class=””]
www.maxivive.com accepts the following payment methods: Credit Card: Visa, MasterCard, American Express.
The total will be charged to your card when the order is shipped. Your account will be charged once the order is completed.
[su_spoiler title=”Return and Exchange Form” open=”no” style=”default” icon=”plus” anchor=”returns” class=””]
You can request to return or exchange items within 14 days from the date you received your parcel.
Before starting the procedure, please make sure that the items are in the same condition you received them in, with the identification tag and seal still attached.
We reserve the right to refuse late returns or items that are not in the same condition you received them in.
Fill request here[/su_spoiler]
[su_spoiler title=”Return of Online Purchases” open=”no” style=”default” icon=”plus” anchor=”returnonline” class=””]
Maxivive commits itself to propose a return within 14 days following the delivery date for any product bought on www.maxivive.com that would not fully provide satisfaction.
Please note that products purchased on websites other than www.maxivive.com won’t be eligible for return. In case of a purchase on another website, we invite to refer to the wholesaler customer care.
The parcel has to be sent back to our warehouse within 14 days after the return request submission.
Our online staff, with the help of our Quality Support, will evaluate the product before proceeding with the return.
To proceed: Fill Out the Return Form.
Make sure the product you return is in its original condition, not worn previously, contains all the related elements given at the time of purchase (box, accessories, labels, leaflets, etc.) including all tags still attached and is in its original packaging.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
[su_spoiler title=”After sales Policy” open=”no” style=”default” icon=”plus” anchor=”aftersales” class=””]
If you have a quality issue, our boutique and online staff, with the help of our Quality Support, will evaluate the product before proceeding with the aftercare options. Either the product have evolved due to the natural wear or have been bought damaged due to the faultiness of the product.
[su_spoiler title=”Care and Repair” open=”no” style=”default” icon=”plus” anchor=”care” class=””]
Throughout the life of your product, your purchase is susceptible to evolve due to the natural wear. Our staff is available for any advice and to arrange maintenance or repair services at a charge.